Refund policy

Return and Refund Policy

Last updated: October 15, 2026

Every NM9 Performance piece is printed to order just for you. Nothing is pulled from a shelf, so all sales are final. We do not accept returns, exchanges or refunds for change of mind, wrong size, fit, or color preference. Please check the size chart on each product page before you order.

Damaged, defective or misprinted items

If your item arrives damaged, defective, misprinted, or is the wrong item, we will send you a free replacement of the same item once the claim is verified. To file a claim, email support@nm9performance.com within 7 days of delivery and include:

  • Your order number and the name on the order
  • Clear photos of the entire item, front and back
  • Close-up photos of the damage, defect or misprint
  • A photo of the inside NM9 label and the size tag
  • A photo of the shipping package and label

Items must be unworn, unwashed and in the condition they arrived in. We review every claim with our production partner to confirm the issue came from production or shipping. We may ask for more photos or for the item to be sent back before approving a claim. If a replacement is not available, we will offer store credit or a refund to your original payment method, at our discretion.

What is not covered

  • Ordering the wrong size or style
  • Items that have been worn, washed, altered or damaged after delivery
  • Damage from not following the care instructions
  • Small differences in color between your screen and the printed garment
  • Small variations in print placement (up to about 1 inch), which are normal for print-to-order apparel
  • Claims made more than 7 days after delivery

Lost, stolen or undeliverable packages

Once the carrier marks a package delivered, NM9 Performance is not responsible for lost or stolen packages. Please contact the carrier first. Orders returned to us because of an incorrect or incomplete address can be reshipped once the customer pays the shipping cost again.

Cancellations

Orders go into production quickly. You may cancel within 12 hours of placing your order by emailing support@nm9performance.com. After that, the order is in production and cannot be canceled or changed.

Chargebacks

If something is wrong with your order, please contact us first so we can make it right. Filing a chargeback for an order that qualifies for a replacement under this policy may delay the resolution.

Contact

NM9 Performance LLC · support@nm9performance.com